Fair, clear, and straightforward.

ConstraQ is committed to providing a reliable, high-quality platform for construction project management. This Refund Policy outlines the circumstances under which refunds may be granted, the process for requesting a refund, and the timelines involved.

By subscribing to any ConstraQ plan, you acknowledge that you have read and understood this Refund Policy.

1. Subscription Model

ConstraQ operates on a per-project subscription model. Each subscription grants access to the Platform for a defined period, 6 months or 12 months, for one active project. Subscriptions are charged upfront at the time of activation.

Because access to the Platform is granted immediately upon payment, the nature of our service is such that refunds are evaluated on a case-by-case basis in line with the conditions set out below.

2. Eligibility for Refunds

3. Refund Request Window

Refund requests must be submitted within the following timeframes from the date of the original transaction:

• Technical failure or platform outage: within 14 days of the issue being identified
• Duplicate or incorrect charge: within 30 days of the transaction date
• Unauthorised charge: within 30 days of the transaction date

Requests submitted outside these windows will not be considered unless exceptional circumstances apply, at ConstraQ's sole discretion.

4. How to Request a Refund

To submit a refund request, contact us at contact@constraq.com with the subject line: "Refund Request - [Your Account Name]".

Your request must include:

• Your full name and registered email address
• The date of the transaction
• The amount charged and the payment method used
• A clear description of the reason for your refund request
• Any supporting documentation, such as screenshots, payment receipts, or error logs

Incomplete requests may delay processing. ConstraQ may follow up to request additional information to assess your claim.

5. Refund Review Process

Upon receiving your request, ConstraQ will:

• Acknowledge receipt within 2 business days
• Review your request and any supporting documentation
• Notify you of the outcome within 10 business days of receiving a complete request

If your refund is approved, it will be processed to the original payment method. The time for funds to appear in your account will depend on your payment provider and may take 5 to 10 business days after approval.

6. Partial Refunds

In cases where a full refund is not appropriate but partial compensation is warranted, for example where the Platform experienced a limited outage during your subscription period, ConstraQ may, at its discretion, offer a partial refund or account credit proportional to the period affected.

7. Disputes

If you are not satisfied with the outcome of your refund request, you may escalate the matter to contact@constraq.com, clearly marked as an escalation.

We will conduct a secondary review and provide a final response within 10 business days.

If a resolution cannot be reached, disputes are subject to the governing law and dispute resolution provisions in our Terms of Service, which apply the laws of the Republic of Ghana.

8. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable Ghanaian consumer protection law. Where such rights apply and conflict with this Policy, your statutory rights take precedence.

9. Changes to This Policy

ConstraQ reserves the right to update this Refund Policy at any time. Changes will be posted on the Platform with a revised effective date.

Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

10. Contact Us

For refund enquiries, please contact us at: